| Response | Correction |
| Invoice not of valid status for creation | 1. Click Setup 2. Scroll down to Client Invoices 3. Change the Default Invoice Status to Draft 4. Click Save 5. Resend the invoice |
| Additional people cannot be added when the primary person has no email address set | 1. In Job Details, click the Job Block/Client 2. Enter the client’s email in the Email Address field 3. Click Save 4. Resend the invoice |
| The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes | Refer to the Xero contacts help document |
| The contact name already exists | Refer to the Xero contacts help document |
| Email address must be valid | 1. In Job Details, click Contacts in the Job Block/Client field 2. Scroll down to the Billing section 3. Locate the Email Address field 4. Correct the email address, ensuring there is only one in this field 5. Click Save 6. Resend the invoice |
Xero invoicing errors
Updated on 02/08/2024